Complaints Policy

Effective Date: 21 July 2026
Last Updated: 21 July 2026
Estimated reading time: 2 min

At Adriannula Studio, we strive to provide high-quality digital products. If you experience an issue with your purchase, we encourage you to contact us so we can help resolve it.

1. How to Submit a Complaint

Complaints may be submitted by email to:

hello@adriannula.com

Please include:

your name;
the email address used for the purchase;
your order confirmation or receipt;
a description of the issue;
screenshots or other supporting information, where applicable.

2. Complaint Review

Each complaint is reviewed individually.

Adriannula Studio will make reasonable efforts to respond within 14 calendar days of receiving a complete complaint.

If additional information is required, we may contact you before completing the review.

3. Possible Outcomes

Depending on the circumstances, Adriannula Studio may:

provide technical assistance;
correct or replace the affected Product;
offer access to an updated version of the Product, where applicable;
provide another appropriate solution;
issue a refund where required by applicable law or where deemed appropriate.

4. Technical Issues

Before submitting a complaint, we recommend ensuring that:

you have downloaded the correct files;
you are using compatible software or services (such as Notion);
the issue is not caused by third-party software or temporary service outages.

If you are unsure, please contact us—we're happy to help.

5. Governing Law

This Complaints Policy shall be governed by the laws of the Republic of Poland, without prejudice to any mandatory consumer protection rights applicable in your country of residence.